Refund Policy

At Jaysora Zenith Quarter, we stand by the quality of our products and aim to make your shopping experience worry-free. If you have concerns about your purchase, we are here to help.

You may request a refund or exchange within 7 days of pickup, provided the item is unused, in its original packaging, and accompanied by a receipt or proof of purchase. Perishable goods, opened personal care products, and customized items are generally non-returnable unless defective.

To begin the refund process, please contact our team via email or phone with your order details and reason for return. We will guide you through the necessary steps and keep you informed at each stage.

Once you bring the item to our store, our team will inspect it to confirm eligibility. If approved, your refund will be processed using your original payment method, usually within 5-7 business days. If the return is not approved, we will notify you and return the item.

Returns and exchanges are handled at our store in Barangay 48-B, Cabungaan, Laoag City, during business hours.

If you have questions or need assistance with your return or refund, please contact us:
Email: info@jaysorazenith.online
Phone: +63 930 745 1590